Re-inventing sales and service
in the digital age
Engage in rich conversations with qualified customers around high-consideration products and services – at digital scale.
Stay ahead of the game
After using videodesk, our customers report an average
increase in conversion rates
(compared to text chat conversations)
increase in average order value
improvement in customer satisfaction scores
(compared to phone and text chat conversations)
Improved first contact resolution Lower cart abandonment rates Higher productivity
Increased customer loyalty Reduced average handling time And more.
Voice & Video Chat
Universal, cross-browser compatibility
videodesk’s video chat solution works on all platforms and devices, no plugins or downloads required.
Answer last-minute questions. Advise and guide customers through complex purchase decisions. Hold their hands during the check-out process – all at digital scale.
Face-to-face conversations are golden opportunities to educate customers on the benefits of your high-margin products and services and to upsell additional items.
Let your service agents see exactly what your customers are seeing with mobile video support. You will dramatically cut resolution time and increase customer satisfaction.
Personalized panels, text, audio and video chat all have a role to play. Customize your sales approach by pushing the right invitation to the right shopper at the right time.
Use online engagement to have your best in-store or in-branch agents work the digital floor and meet customers online during off-peak hours.